INTERVIEWING CLERK

Requisition No: 823102 Agency: Children and Families Working Title: INTERVIEWING CLERK - 60020948 Pay Plan: Career Service Position Number: 60020948, 60035044 Salary: agency to update Posting Closing Date: 02/22/2024 Total Compensation Estimator Tool This is work within the Central Region’s Virtual Intake Unit, interviewing by phone and/or determining eligibility of persons applying to receive assistance from government programs and agency resources, such as public health and social services programs.
The hourly rate of pay is $15.
75 (non-negotiable).
**Bilingual Creole or Spanish is preferred.
This posting will be used to fill positions in Citrus County.
A typing assessment will be administered.
** Work hours will either be Monday thru Friday, 8:00 am – 5:00 pm or Monday thru Friday, 9:00am-6:00pm.
EXAMPLES OF WORK Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs.
Selects and refers eligible applicants to public assistance or public housing agencies.
Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
Takes appropriate corrective action on identified errors through the quality management system, management evaluation reviews, and quality control reviews.
Prepares and assists applicants in completion of routine intake and personnel forms.
Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits.
Interprets and explains rules and regulations governing eligibility and applicant's legal rights and obligations and use of program benefits.
JOB CHARACTERISTICS Analyzing Data or Information Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.
Assisting and Caring for Others Providing assistance or personal care to others Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
Getting Information Needed to do the Job Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating With Persons Outside of the Organization Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources.
This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Interpreting Meaning of Information to Others Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.
Making Decisions and Solving Problems Combining, evaluating, and reasoning with information and data to make decisions and solve problems.
These processes involve making decisions about the relative importance of information and choosing the best solution.
Monitoring and Controlling Resources Monitoring and controlling resources and overseeing the spending of money.
Judging Qualities of Things, Services, People Making judgments about or assessing the value, importance, or quality of things or people.
KNOWLEDGE, SKILLS, AND ABILITIES Enter data accurately into a computerized system.
Navigate through multiple computer screens.
Follow written and oral instructions.
Speaking to others to effectively convey information.
Judgment and decision making by weighing the relative costs and benefits of a potential action.
Actively listening to what other people are saying and asking questions as appropriate.
Identifying the nature of problems.
Understanding written sentences and paragraphs in work related documents.
Actively looking for ways to help people.
Communicating effectively with others in writing as indicated by the needs of the audience.
Finding ways to structure or classify multiple pieces of information.
Identifying the things that must be changed to achieve a goal.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of administrative and clerical procedures and systems.
Knowledge of computer software including applications.
Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck.
The State’s total compensation package for employees features a highly competitive set of employee benefits including: For a more complete list of benefits, visit www.
mybenefits.
myflorida.
com.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).
Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace.
All employees are subject to reasonable suspicion drug testing in accordance with Section 112.
0455, F.
S.
, Drug-Free Workplace Act.
VETERANS’ PREFERENCE.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.
Certain service members may be eligible to receive waivers for postsecondary educational requirements.
Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
Veterans’ Preference documentation requirements are available by clicking here.
All documentation is due by the close of the vacancy announcement.