If you are interested in this position, please apply here:
https://www.
circuit5.
org/court-administration/careers/
_*OPS Court Program Specialist III*_
_*Distinguishing Characteristics of Work: *_ This is a technical position to provide immediate response to the Judicial Information Technology customer needs.
Primary responsibilities are, but not limited to, responding to emails and telephonic request for technology assistance, providing remote assistance, dispatching Tier II support as needed, and documenting requests using the Circuit’s call tracking system.
An employee assigned to this position may also be required to perform administrative duties to support departmental needs.
May also assist Court Technology on a variety of projects, studies, and reports for monitoring, evaluating, and improving customer technology experiences.
Working relationships are established with court personnel, professionals associated with the Courts system and the general public.
Work is performed under the general supervision of the Chief Technology Officer or their appointed designee.
_*Education and Training Guidelines: *_ An Associate degree from an accredited two (2) year college or technical school in computer science, information technology or a closely related field.
Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.
_*Knowledge, Skills, and Abilities: *_ Ability to interpret and analyze computer error messages.
Experience and familiarity with Remote Desktop, Remote Assistance, a HelpDesk Ticketing System, Active Directory Users and Computers, and Microsoft Operating Systems.
Problem solving skills.
Analytical thinking.
Oral and written communications skills.
Basic knowledge of audio and video technologies.
Ability to organize and track workflow.
Knowledge of networking fundamentals.
Basic knowledge of computer hardware and peripherals.
*Funded through June 30, 2024, subject to renewal as part of the Judicial Branch annual budget.
*
If you are interested in this position, please apply here:
https://www.
circuit5.
org/court-administration/careers/
Job Type: Contract
Pay: $25.
09 per hour
Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Health insurance
* Life insurance
* Vision insurance
Experience level:
* 2 years
Schedule:
* 8 hour shift
Work Location: Multiple locations
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